Covid-19/Corona Virus - Customer Updates
May 12th, 2020
Due to the current situation, we thought we would update our customers as often as possible so that they can continue to shop with confidence. We are aware the situation changes every day and will constantly provide up to date information
We are currently operating as normal (with all necessary government health and safety guidelines being followed) both in store and online. During these times we are being encouraged to let online retail continue. This means shopping online has an increasingly important role to play.
Our warehouse & store teams are following all government and World Health Organisation advice to ensure they are working in an environment that is safe for them and their colleagues
We are working extremely hard to ensure all orders are processed and dispatched in the quickest possible time frame. We are easy to contact if you have any questions about your order, simply contact firstname.lastname@example.org and one of our friendly customer care team will get back to you. Due to Covid-19 orders may take longer to process and dispatch, however we are trying to get all orders processed in the fastest time possible.
Postal services and delivery networks are going to continue running as normal, but again please allow for holdups. If this changes at any point, we’ll tell you straight away.
We’re currently revising our working arrangements to ensure the health, safety and wellbeing of our team, and for this reason phone support for online ordering and queries will be temporarily unavailable.
We’re working on restoring our normal service as quickly as possible. We understand that in the meantime, you might need our assistance, and so we want to make sure we’re here for you in other ways. Please contact us via email at email@example.com and we will get back to you as soon as possible. Please allow 24-48 hours for a reply, but in most cases we will be back to you during working hours on the same day
From everyone at Farming Parts, Stay home. Stay safe.